Friday, June 24, 2011

Twitter first aid: turning lemons into lemonade

I wanted to share this piece by Jim Ducharme that I found this morning on the Social Marketing Forum.

Jim offers some great tips on how to react when you find yourself with a negative Tweet on Twitter.

Having had to deal with just such an occurrence this year on behalf of a friend, Jim does a great job chronicling the cycle that typically starts with anxiety and then doubt how to best proceed.

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